Luxury Retail Team Lead – Customer Experience & Growth

Swarovski; Allen (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive employee discounts

Volunteer leave

Employee assistance program

Product and personal training

Career development

Job summary

Swarovski is seeking an Assistant Store Manager to lead a high-performing team in a luxury retail environment. You will role-model exceptional service, support recruitment and development, and drive sales while maintaining store operations and brand standards.

The role emphasizes coaching, customer focus, and ownership, with opportunities to step in for the Store Manager and advance within the network.

Qualifications

• 1-2 years of experience in multicultural luxury retail environment

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

Skills

Leadership

Customer service

Team coaching

Digital proficiency

Job description

Swarovski is seeking an Assistant Store Manager to lead a high-performing team in a luxury retail environment. You will role-model exceptional service, support recruitment and development, and drive sales while maintaining store operations and brand standards.

The role emphasizes coaching, customer focus, and ownership, with opportunities to step in for the Store Manager and advance within the network.