Luxury Retail Team Lead – Inspire, Coach & Drive Sales

Swarovski; Arlington (VA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Employee assistance program

Comprehensive training

Career development

Job summary

Swarovski is seeking an Assistant Store Manager in Arlington to lead a luxury retail team and deliver exceptional customer experiences. You will coach staff, drive sales, and support monthly plans while maintaining store operations and brand standards.

The role emphasizes leadership, hands-on coaching, and acting as a role model to empower others in a multicultural environment with a focus on delightful, high-end service.

Qualifications

• 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
• Some leadership and coaching experience.
• A winning personality to easily establish a trustful relationship and empower others.
• Excellent customer service skills and digital proficiency.
• Responsible and able to take ownership.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Skills

Customer service

Leadership experience

Team coaching

Digital proficiency

Tools

POS systems

Job description

Swarovski is seeking an Assistant Store Manager in Arlington to lead a luxury retail team and deliver exceptional customer experiences. You will coach staff, drive sales, and support monthly plans while maintaining store operations and brand standards.

The role emphasizes leadership, hands-on coaching, and acting as a role model to empower others in a multicultural environment with a focus on delightful, high-end service.