Luxury Retail Team Lead: Client Experience & Sales

Diptyque SAS; New York (NY); On-site; USD 65,000 - 100,000; Full time

Job summary

Diptyque is seeking a luxury retail professional in New York to lead a boutique as a strong, KPI-driven Store Manager or equivalent. You will drive store sales, manage a talented team, and ensure exceptional client experiences while maintaining brand standards and product knowledge.

Responsibilities include coaching staff, CRM development, VIP client service, and collaboration with HQ on launches and marketing plans. A polished appearance and proactive mindset are essential.

Qualifications

• Passion for fragrance, beauty, and luxury retail.
• Assertive, dynamic, and consistently positive with a can-do attitude.
• Strong team-player mentality.
• Sales-focused with a proven track record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence with the public.
• Self-motivated, proactive, and highly communicative.
• Expert grooming reflecting the brand.

Responsibilities

• Deliver agreed KPIs for the store—sales, AVT, IPT, conversion and CRM.
• Inspire and motivate the team by leading by example.
• Communicate effectively with the Store Manager on store performance and make recommendations.
• Embody Diptyque values in grooming, storytelling and behaviours for a unique client experience.
• Guarantee excellent client welcoming and supervise sales to maintain standards.
• Contribute to Client Experience training for all team members.
• Be the point of reference for Clients and colleagues in the absence of Store Manager/Assistant.
• Deal directly with VIP clients and stay aware of competitors and trends.
• Develop the client database and achieve CRM KPIs.
• Maintain product knowledge and assist launches and store operations.
• Open/close checklists, cash handling, POS procedures and loss prevention.
• Ensure stock levels, stock takes, and maintenance of the stockroom.

Skills

Fragrance passion

Leadership / teamwork

Sales achievement

Retail KPIs understanding

Client service excellence

Self-motivation

Communication skills

Grooming & presentation

Tools

POS systems

Job description

Diptyque is seeking a luxury retail professional in New York to lead a boutique as a strong, KPI-driven Store Manager or equivalent. You will drive store sales, manage a talented team, and ensure exceptional client experiences while maintaining brand standards and product knowledge.

Responsibilities include coaching staff, CRM development, VIP client service, and collaboration with HQ on launches and marketing plans. A polished appearance and proactive mindset are essential.