Luxury Retail Supervisor — Lead & Elevate Guest Experience

tapestry; Nashville (TN); On-site; USD 45,847,000 - 71,002,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Supervisor to create a customer-first, high-energy sales floor. You will lead by example, coach the team, and ensure service excellence while maintaining store standards.

You will drive sales, manage operations, and support Omni-channel initiatives including live-stream selling and clienteling. Strong communication and leadership are essential in a fast-paced luxury retail environment.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Retail leadership

Customer service

Communication skills

Omni-channel selling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York seeks a Supervisor to create a customer-first, high-energy sales floor. You will lead by example, coach the team, and ensure service excellence while maintaining store standards.

You will drive sales, manage operations, and support Omni-channel initiatives including live-stream selling and clienteling. Strong communication and leadership are essential in a fast-paced luxury retail environment.