Luxury Retail Supervisor - Elevate Client Experience

Tapestry (Coach/Kate Spade); Woodbridge (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

kate spade new york is seeking a Supervisory leader to sustain a high-energy, customer-first store environment. You will mentor associates, drive sales, and ensure operational excellence across opening/closing, POS, and inventory controls.

You will lead by example, develop talent, and promote inclusive culture while leveraging omni-channel initiatives and live-stream selling to grow loyalty and rare shopping experiences.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.

Responsibilities

• Drive sales as a top priority while leading the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and deliver exceptional in-store experiences; drive VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and security.

Skills

Leadership

Customer service

Retail operations

Excel/Office

Tools

Excel

Word

PowerPoint

Outlook

Job description

kate spade new york is seeking a Supervisory leader to sustain a high-energy, customer-first store environment. You will mentor associates, drive sales, and ensure operational excellence across opening/closing, POS, and inventory controls.

You will lead by example, develop talent, and promote inclusive culture while leveraging omni-channel initiatives and live-stream selling to grow loyalty and rare shopping experiences.