Luxury Retail Supervisor - Lead & Elevate Customer Service

Tapestry (Coach/Kate Spade); Auburn Hills (MI); On-site; USD 52,000 - 65,000; Full time

Job summary

kate spade new york is seeking a Supervisor to support store leadership and create a customer-first, high-energy sales floor. You will guide the team to achieve sales and KPI targets, coach for development, and ensure exceptional service and operational excellence.

You will drive omni-channel initiatives, oversee opening and closing procedures, cash handling, inventory integrity, and clienteling to grow loyalty and repeat business.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong written and verbal communication skills; able to multi-task and prioritize effectively.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Lead by example on service, selling behaviors, and operational excellence.
• Manage opening/closing procedures, cash handling, and POS transactions.
• Direct replenishment, inventory transfers, and stockroom organization.

Skills

Customer service

Leadership

Retail management

Communication

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york is seeking a Supervisor to support store leadership and create a customer-first, high-energy sales floor. You will guide the team to achieve sales and KPI targets, coach for development, and ensure exceptional service and operational excellence.

You will drive omni-channel initiatives, oversee opening and closing procedures, cash handling, inventory integrity, and clienteling to grow loyalty and repeat business.