Luxury Retail Supervisor - Brand & Client Experience

Tapestry (Coach/Kate Spade); Tannersville (Monroe County); On-site; USD 52,000 - 76,000; Full time

Job summary

kate spade new york is seeking a Store Supervisor to lead a high-energy luxury retail team. You will drive sales, coach associates, and uphold brand standards to deliver exceptional client experiences.

You will oversee operations, inventory integrity, and omni-channel initiatives while building lasting client relationships and VIP loyalty. Flexibility to work nights, weekends, and peak seasons is required.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping and data capture to grow loyalty.

Skills

Retail management

Customer service

Excel

Communication

Omni-channel selling

Social media

Tools

Microsoft Office

Job description

kate spade new york is seeking a Store Supervisor to lead a high-energy luxury retail team. You will drive sales, coach associates, and uphold brand standards to deliver exceptional client experiences.

You will oversee operations, inventory integrity, and omni-channel initiatives while building lasting client relationships and VIP loyalty. Flexibility to work nights, weekends, and peak seasons is required.