Luxury Retail Store Manager — Lead a High-Impact Team

Saatva, Inc.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Match

Employee Discounts

FSA/HSA

Wellness Programs

Job summary

Saatva, Inc. is seeking a Sales and Customer Experience Team Leader to oversee a 10+ person sales and customer satisfaction team and to foster a positive work environment that delivers Five Star BBB customer service.

You will coach, set goals, monitor progress, and ensure a strong culture while ensuring weekend and holiday coverage. Competitive compensation up to $85,000 plus comprehensive benefits.

Qualifications

• 2+ years of consumer-facing customer service experience, preferably in luxury products.
• Strong coaching and mentoring skills.
• Excellent oral and written communication; ability to explain product attributes clearly.
• Passionate about delivering great customer experiences.
• Strong interpersonal skills with ability to build rapport.
• Organized and able to multitask with high-quality output.
• Proficient with personal computers and related software.
• Ability to work a retail schedule including weekends and sale holidays.

Responsibilities

• Create an overall pleasant and engaging work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through ongoing training.
• Lead by example with productive sales while maintaining Saatva's Five Star BBB customer satisfaction rating.
• Maintain a positive company culture.
• Monitor sales progress and set attainable goals and expectations.
• Ensure a clean, healthy work environment.

Skills

Customer service

Coaching & mentoring

Communication

Interpersonal skills

Organization

PC skills

Job description

Saatva, Inc. is seeking a Sales and Customer Experience Team Leader to oversee a 10+ person sales and customer satisfaction team and to foster a positive work environment that delivers Five Star BBB customer service.

You will coach, set goals, monitor progress, and ensure a strong culture while ensuring weekend and holiday coverage. Competitive compensation up to $85,000 plus comprehensive benefits.