Luxury Retail Store Manager — Lead & Elevate Customer Experience

Saatva; Pittsburgh (Allegheny County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays Included

401K Program

Employee Discounts

Free Mattress Program

FSA/HSA Programs

Wellness Programs

Job summary

Saatva, the original direct-to-consumer luxury mattress brand, seeks a dynamic leader to create a positive, engaging work environment and oversee a team of 10+ sales and customer-satisfaction representatives through ongoing training. You will lead by example with productive sales outcomes while upholding Saatva’s Five Star BBB rating and a healthy culture.

Qualifications include strong customer service, coaching, and communication skills, plus ability to multitask and manage weekends in a retail

Qualifications

• Strong customer service experience with consumer-facing duties.
• Superior coaching and mentoring skills.
• Clear oral and written communication about product benefits.
• Ability to lead a team and foster a positive culture.
• Comfort with a retail schedule including weekends.

Responsibilities

• Create an overall pleasant and enjoyable work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training.
• Lead by example with productive sales while maintaining a Five Star BBB customer satisfaction rating.
• Maintain a positive company culture.
• Monitor sales progress and set goals and expectations.
• Ensure a clean, healthy work environment.

Skills

Customer service

Coaching

Communication

Team leadership

Multitasking

Education

Experience in luxury products

Retail scheduling experience

Job description

Saatva, the original direct-to-consumer luxury mattress brand, seeks a dynamic leader to create a positive, engaging work environment and oversee a team of 10+ sales and customer-satisfaction representatives through ongoing training. You will lead by example with productive sales outcomes while upholding Saatva’s Five Star BBB rating and a healthy culture.

Qualifications include strong customer service, coaching, and communication skills, plus ability to multitask and manage weekends in a retail