Luxury Retail Store Manager — People-First Leader

Saatva; Palo Alto (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid vacation and holidays

401K Program

Employee Discounts / Free Mattress Program

FSA/HSA Programs

Wellness Programs

Dynamic and dedicated team

Job summary

A luxury mattress company based in California is seeking a Customer Experience Manager to lead a team of sales representatives. The role involves creating a positive work environment, ensuring high customer satisfaction, and meeting sales goals. Candidates should possess strong customer service experience, coaching skills, and the ability to work a retail schedule. Competitive compensation ranges from $80,000 to $85,000 annually, along with various benefits.

Responsibilities

• Create a pleasant and enjoyable work environment.
• Oversee and develop a team of 10+ representatives.
• Lead with productive sales while maintaining customer satisfaction.
• Monitor sales progress and set goals.
• Maintain a clean, healthy work environment.

Skills

Strong Customer Service experience

Coaching and mentoring skills

Strong communication skills

Passionate about customer experience

Interpersonal skills

Organizational skills

PC and software usage

Ability to work retail schedule

Job description

A luxury mattress company based in California is seeking a Customer Experience Manager to lead a team of sales representatives. The role involves creating a positive work environment, ensuring high customer satisfaction, and meeting sales goals. Candidates should possess strong customer service experience, coaching skills, and the ability to work a retail schedule. Competitive compensation ranges from $80,000 to $85,000 annually, along with various benefits.