Luxury Retail Assistant Manager — Lead & Delight Guests

saatva; Oak Brook (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation time

Bonus opportunities

401K employer match

FSA/HSA/commuter benefits

Employee referral bonus program

Discounts on employee purchases

Job summary

Saatva is seeking an Assistant Manager to lead a Viewing Room in Illinois, delivering an elevated guest experience and expert knowledge of Saatva products. You will train and mentor a team, drive sales, and ensure operations reflect Saatva's luxury standards.

You’ll manage daily tasks, coordinate with the Viewing Room Manager, and maintain a welcoming environment for guests, while contributing to a fast-paced, customer-centric retail culture.

Qualifications

• Preferred experience as an ASM or in a similar management role.
• At least 2 years of customer-facing experience, ideally in luxury products.
• Excellent coaching and mentoring skills.
• A dynamic, articulate, and approachable personality with strong communication abilities.
• Passion for high-quality products and a commitment to delivering exceptional customer service.
• Strong leadership qualities, with the ability to lead by example and motivate a team effectively.
• Availability to work a retail schedule, including weekends and sale holidays.

Responsibilities

• Collaborate with the Viewing Room Manager to meet and exceed sales goals.
• Foster a positive company culture through team building and mentorship.
• Maintain an organized and multitasking-oriented approach to daily responsibilities.
• Build strong rapport with customers to provide an exceptional and informed shopping experience.
• Assist with management tasks to ensure the team stays focused on delivering a first-class experience.
• Leverage computer skills and related software to enhance productivity and efficiency.
• Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality.
• Align scheduling with the Manager's Days Off to optimize team operations and efficiency.

Skills

Leadership

Coaching

Communication

Job description

Saatva is seeking an Assistant Manager to lead a Viewing Room in Illinois, delivering an elevated guest experience and expert knowledge of Saatva products. You will train and mentor a team, drive sales, and ensure operations reflect Saatva's luxury standards.

You’ll manage daily tasks, coordinate with the Viewing Room Manager, and maintain a welcoming environment for guests, while contributing to a fast-paced, customer-centric retail culture.