Luxury Retail Sales Support Specialist III

Tapestry (Coach/Kate Spade); Merrimack (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is seeking a Sales Support Associate to join our store team in Merrimack. You will greet customers, support the brand at the cash wrap, manage stockroom duties, and assist with shipments and displays, ensuring a polished, luxury shopping experience.

Ideal candidates have 1+ year of retail or luxury service experience, strong English communication, basic computer skills, and a professional, energetic approach to multitasking in a fast-paced environment.

Qualifications

• 1+ year of retail experience, preferably luxury.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic digital tools.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and perform visual merchandising updates.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Cash handling

Customer service

Fashion trends

Tech literacy

English proficiency

Tools

POS systems

iPad / Laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to join our store team in Merrimack. You will greet customers, support the brand at the cash wrap, manage stockroom duties, and assist with shipments and displays, ensuring a polished, luxury shopping experience.

Ideal candidates have 1+ year of retail or luxury service experience, strong English communication, basic computer skills, and a professional, energetic approach to multitasking in a fast-paced environment.