Luxury Fashion Sales Support Specialist

Tapestry, Inc.; New York (NY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York seeks a Sales Support Associate to contribute to store success and efficient operations. You will welcome clients with warmth, assist with services, operate the POS, and keep the sales floor stocked and visually appealing.

You will support inventory flow from receipt to sale, take part in merchandising updates, and collaborate with team to deliver exceptional customer experiences. The role requires retail experience and strong English communication.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

POS systems

Mobile POS

Walkie talkie

Job description

Coach in New York seeks a Sales Support Associate to contribute to store success and efficient operations. You will welcome clients with warmth, assist with services, operate the POS, and keep the sales floor stocked and visually appealing.

You will support inventory flow from receipt to sale, take part in merchandising updates, and collaborate with team to deliver exceptional customer experiences. The role requires retail experience and strong English communication.