Luxury Retail Sales Support Specialist — Flexible Schedule

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Coach is a global fashion house known for its craftsmanship and modern luxury. The Sales Support Associate helps ensure store success by delivering high-quality customer service, processing transactions at the POS, and keeping stock organized.

The role supports team operations and brand standards on a busy retail floor. Candidates should have retail experience and strong English communication, with availability for flexible scheduling, including nights and weekends.

Qualifications

• 1+ years of retail experience (luxury service preferred).
• Strong English communication skills, both written and spoken.
• Knowledge of fashion trends and customer service best practices.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalised assistance.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and support visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.

Skills

Retail experience

English proficiency

Tools

Cash register systems

Mobile POS

iPad

Walkie talkie

Internet

Job description

Coach is a global fashion house known for its craftsmanship and modern luxury. The Sales Support Associate helps ensure store success by delivering high-quality customer service, processing transactions at the POS, and keeping stock organized.

The role supports team operations and brand standards on a busy retail floor. Candidates should have retail experience and strong English communication, with availability for flexible scheduling, including nights and weekends.