Luxury Retail Sales Support Specialist (Flexible Schedule)

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Coach in Livermore, CA is seeking a Sales Support Associate to be a welcoming brand ambassador and keep the cash wrap and floor running smoothly. You will handle POS transactions, assist customers, receive shipments, restock, and contribute to visual merchandising while delivering exceptional service.

Ideal candidates have 1+ year of retail experience, knowledge of fashion trends, strong communication skills, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• 1+ year of retail experience, preferably in luxury or premium service.
• Strong customer service and communication skills.
• Knowledge of cash handling and POS operations.
• Awareness of fashion trends and marketplace competition.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap organization and policies.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenish sales floor; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

POS systems

Customer service

Stock replenishment

Merchandising

English proficiency

Tools

POS terminal

iPad

Walkie talkie

Mobile POS

Job description

Coach in Livermore, CA is seeking a Sales Support Associate to be a welcoming brand ambassador and keep the cash wrap and floor running smoothly. You will handle POS transactions, assist customers, receive shipments, restock, and contribute to visual merchandising while delivering exceptional service.

Ideal candidates have 1+ year of retail experience, knowledge of fashion trends, strong communication skills, and the ability to multitask in a fast-paced luxury environment.