Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach in Livermore is seeking a Sales Support Associate to help drive store success with friendly, efficient service at the cash wrap and on the floor. You will welcome clients, assist with product knowledge, handle POS, process shipments, maintain stock and visual merchandising, and support loss prevention.

Join a team focused on delivering outstanding customer experiences in a fast-paced luxury setting, while upholding brand standards and store procedures.

Qualifications

• 1+ years of retail experience (cashier/stock/sales) preferred.
• Knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Ability to lift at least 25 lbs (up to 50 lbs occasionally) and move stock.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap and organize cleanly.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Fashion trend awareness

Cash handling

English proficiency

POS tech savvy

Multitasking

Attention to detail

Tools

Cash register systems

Mobile POS

iPad/Laptop

Walkie talkie

Job description

Coach in Livermore is seeking a Sales Support Associate to help drive store success with friendly, efficient service at the cash wrap and on the floor. You will welcome clients, assist with product knowledge, handle POS, process shipments, maintain stock and visual merchandising, and support loss prevention.

Join a team focused on delivering outstanding customer experiences in a fast-paced luxury setting, while upholding brand standards and store procedures.