Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is a global fashion house known for luxury retail excellence, seeking a Sales Support Associate in New York. You will warmly welcome clients, provide personalized assistance, and support the flow of product from receipt to point of sale.

Responsibilities include accurate POS use, cash wrap maintenance, stock handling, and collaboration with the team to ensure elevated service and brand standards.

Qualifications

• 1+ years of retail experience, preferably luxury.
• Knowledge of fashion trends and marketplace competition.
• Experience with cash registers and basic computer skills (iPad/laptop, POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

English proficiency

Tools

Cash register systems

iPad/Laptop use

Job description

Coach is a global fashion house known for luxury retail excellence, seeking a Sales Support Associate in New York. You will warmly welcome clients, provide personalized assistance, and support the flow of product from receipt to point of sale.

Responsibilities include accurate POS use, cash wrap maintenance, stock handling, and collaboration with the team to ensure elevated service and brand standards.