Luxury Retail Sales Support Associate I

Tapestry, Inc.; West Hollywood (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York. We seek a Sales Support Associate to help deliver the brand's luxury service, welcome clients, anticipate needs, and keep the store layout polished, organized, and inviting for every guest who walks in.

You will operate POS accurately, assist with stock, receive shipments, maintain visual merchandising updates, suggest add-ons, promote gift cards, and capture guest information where permitted, all while working with the team to meet daily

Qualifications

• 1+ year of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and marketplace competition.
• Experience with cash registers, Mobile POS, and basic computer skills.
• Strong attention to detail and organizational skills.
• Able to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).
• Flexible schedule including nights, weekends, peak seasons and holidays.
• Ability to lift up to 50 lbs regularly.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and update visual merchandising.
• Support sales floor activities and respond to customer requests confidently.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication

Luxury retail knowledge

Tools

Cash registers

Mobile POS

iPad

Job description

Coach is a global fashion house founded in New York. We seek a Sales Support Associate to help deliver the brand's luxury service, welcome clients, anticipate needs, and keep the store layout polished, organized, and inviting for every guest who walks in.

You will operate POS accurately, assist with stock, receive shipments, maintain visual merchandising updates, suggest add-ons, promote gift cards, and capture guest information where permitted, all while working with the team to meet daily