Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Montebello (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Coach is a global fashion house, part of the Tapestry family, seeking a Sales Support Associate to contribute to store success and customer experience. The role emphasizes warm client interactions, brand representation, accurate POS operations, and maintaining a well-organized sales floor.

Flexibility to work evenings, weekends, and peak periods is required, with emphasis on high-quality service and product knowledge in a luxury retail environment.

Qualifications

• 1+ year of retail experience is preferred.
• Strong knowledge of fashion trends and market competition.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.
• Support sales floor activities and partner with team or management as needed.

Skills

Retail experience

Customer service

Cash handling

POS systems

Basic computer skills

English proficiency

Tools

POS systems

Walkie talkie

Job description

Coach is a global fashion house, part of the Tapestry family, seeking a Sales Support Associate to contribute to store success and customer experience. The role emphasizes warm client interactions, brand representation, accurate POS operations, and maintaining a well-organized sales floor.

Flexibility to work evenings, weekends, and peak periods is required, with emphasis on high-quality service and product knowledge in a luxury retail environment.