Luxury Retail Sales Support Specialist — Flexible Schedule

Tapestry, Inc.; Cerritos (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, part of the Tapestry, Inc. family, is seeking a Sales Support Associate in a luxury retail setting. The role requires welcoming clients, handling POS transactions, maintaining stockrooms, and supporting merchandising on the sales floor with strong customer focus.

Ideal candidates have retail experience, understand fashion trends, and communicate effectively in English. Flexible schedule, weekends and holidays, are expected for peak periods and busy days.

Qualifications

• 1+ year retail experience, preferably luxury retail.
• Strong communication and customer service skills.
• Knowledge of cash registers or POS systems, basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Tools

Cash register systems

iPad/Mobile POS

Job description

Coach, part of the Tapestry, Inc. family, is seeking a Sales Support Associate in a luxury retail setting. The role requires welcoming clients, handling POS transactions, maintaining stockrooms, and supporting merchandising on the sales floor with strong customer focus.

Ideal candidates have retail experience, understand fashion trends, and communicate effectively in English. Flexible schedule, weekends and holidays, are expected for peak periods and busy days.