Luxury Retail Sales Support Specialist

Tapestry; Leesburg (VA); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house hiring a Retail Associate in Leesburg to warmly welcome clients, provide personalized service, and act as a brand ambassador in the local market. You will operate POS, manage stock and merchandising, and support sales floor activities while upholding Coach standards for service and presentation.

Ideal candidates have 1+ year retail or luxury service experience, strong English and fashion knowledge, and the ability to multitask in a fast-paced environment,

Qualifications

• 1+ year of retail or cashier/stock experience, preferably in luxury retail.
• Strong knowledge of fashion trends and competition in the marketplace.
• Able to lift at least 25 lbs regularly and work a flexible schedule including nights and weekends.
• Excellent communication and customer service skills; strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Fashion knowledge

English proficiency

Tools

Cash register systems

iPad

Mobile POS

Laptop

Job description

Coach is a global fashion house hiring a Retail Associate in Leesburg to warmly welcome clients, provide personalized service, and act as a brand ambassador in the local market. You will operate POS, manage stock and merchandising, and support sales floor activities while upholding Coach standards for service and presentation.

Ideal candidates have 1+ year retail or luxury service experience, strong English and fashion knowledge, and the ability to multitask in a fast-paced environment,