Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Glendale (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach seeks a Sales Support Associate in Glendale, AZ to warmly assist clients, maintain a pristine sales floor, and ensure smooth POS transactions from receipt to sale. You will act as a brand ambassador, support stock flow, and contribute to a high-end shopping experience.

The role requires retail experience, knowledge of fashion trends, and strong English skills; flexibility to work a varied schedule and lift moderate weights may apply.

Qualifications

• 1+ year retail experience, preferably luxury retail service.
• Strong fashion trend awareness and knowledge of market competition.
• Familiar with cash register systems and basic computing (iPad/laptop, Internet).
• Capable of reading price and product release sheets.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization; handle cash and media per policy.
• Suggest add-ons, promote gift cards, and capture customer data where permitted.
• Receive, process and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels; replenish sales floor and update merchandising.
• Support floor activities; respond to customer requests and collaborate with team or management.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Fast-paced environment

Tools

Cash register systems

iPad / Laptop usage

Mobile POS

Walkie talkie

Job description

Coach seeks a Sales Support Associate in Glendale, AZ to warmly assist clients, maintain a pristine sales floor, and ensure smooth POS transactions from receipt to sale. You will act as a brand ambassador, support stock flow, and contribute to a high-end shopping experience.

The role requires retail experience, knowledge of fashion trends, and strong English skills; flexibility to work a varied schedule and lift moderate weights may apply.