Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Fort Worth to deliver warm, professional service at the cash wrap and keep the sales floor organized for a seamless shopping experience.

You will operate POS systems, process shipments, replenish stock, and assist customers while upholding brand standards and loss-prevention guidelines.

Candidates should have retail experience, knowledge of fashion trends, and excellent English communication to engage guests and drive sales.

Qualifications

• 1+ year of retail experience in luxury or service environment.
• Knowledge of fashion trends and market competition.
• Familiarity with cash registers and basic computer skills.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced setting.
• Excellent communication and customer service skills.
• Proficient in English.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Act as brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Attention to detail

Excellent communication

English proficiency

Tools

POS systems

iPad / Mobile POS

Walkie talkie

Inventory management systems

Job description

Coach is seeking a Sales Support Associate in Fort Worth to deliver warm, professional service at the cash wrap and keep the sales floor organized for a seamless shopping experience.

You will operate POS systems, process shipments, replenish stock, and assist customers while upholding brand standards and loss-prevention guidelines.

Candidates should have retail experience, knowledge of fashion trends, and excellent English communication to engage guests and drive sales.