Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Fort Worth to provide warm, professional service at the cash wrap and on the sales floor. You will ensure accurate POS transactions, assist with stock movement, and maintain a well-organized showroom to support a luxury retail experience.

Ideal candidates have 1+ year of retail experience in a luxury environment, strong English communication skills, and the ability to multitask in a fast-paced setting while upholding brand standards.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (iPad/Laptop), POS usage.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Serve as a brand ambassador locally; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and capture customer info where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels, replenish the floor, and update visual merchandising.
• Support floor activities and respond to customer requests with confidence.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Luxury retail

Cash handling

Tech-savvy

Customer service

English proficiency

Education

No formal education requirements

Tools

POS system

Mobile POS

iPad

Walkie-talkie

Job description

Coach is seeking a Sales Support Associate in Fort Worth to provide warm, professional service at the cash wrap and on the sales floor. You will ensure accurate POS transactions, assist with stock movement, and maintain a well-organized showroom to support a luxury retail experience.

Ideal candidates have 1+ year of retail experience in a luxury environment, strong English communication skills, and the ability to multitask in a fast-paced setting while upholding brand standards.