Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Dawsonville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success with friendly, efficient customer interactions and precise merchandizing from receipt to sale. You will be a brand ambassador, handling POS duties and stockroom organization in a fast-paced luxury retail environment.

The role requires retail experience, knowledge of fashion trends, and strong English communication. Flexibility for evenings, weekends, and holidays is essential, with physical duties including lifting and stock

Qualifications

• 1+ years of retail experience (cashier/stock, luxury retail preferred).
• Knowledge of fashion trends and competition in the marketplace.
• Experience with cash registers and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Job description

Coach is seeking a Sales Support Associate to help drive store success with friendly, efficient customer interactions and precise merchandizing from receipt to sale. You will be a brand ambassador, handling POS duties and stockroom organization in a fast-paced luxury retail environment.

The role requires retail experience, knowledge of fashion trends, and strong English communication. Flexibility for evenings, weekends, and holidays is essential, with physical duties including lifting and stock