Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Chandler (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Chandler, AZ to warmly welcome clients and provide personalized assistance at the cash wrap while ensuring a well-maintained sales floor. You will accurately operate the POS, process shipments, and support stock replenishment and visual merchandising to drive store success.

The role requires strong English, retail experience, and the ability to multitask in a fast-paced luxury environment; excellent communication and customer service skills are

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Experience with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

Mobile POS

iPad/Laptop use

Internet usage

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Chandler, AZ to warmly welcome clients and provide personalized assistance at the cash wrap while ensuring a well-maintained sales floor. You will accurately operate the POS, process shipments, and support stock replenishment and visual merchandising to drive store success.

The role requires strong English, retail experience, and the ability to multitask in a fast-paced luxury environment; excellent communication and customer service skills are