Luxury Retail Sales & Service Associate

Tapestry, Inc.; Glendale (AZ); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternal and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Glendale, AZ to welcome clients with warmth, operate POS systems, and maintain an organized stockroom and sales floor. You will assist with shipments, stock replenishment, and visual merchandising while delivering exceptional customer service in a fast-paced luxury environment.

The role requires proactive communication, attention to detail, and the ability to work flexible hours including nights, weekends, and peak periods.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests confidently.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Skills

Customer service

Cash handling

POS systems

Merchandising

Tools

iPad

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Glendale, AZ to welcome clients with warmth, operate POS systems, and maintain an organized stockroom and sales floor. You will assist with shipments, stock replenishment, and visual merchandising while delivering exceptional customer service in a fast-paced luxury environment.

The role requires proactive communication, attention to detail, and the ability to work flexible hours including nights, weekends, and peak periods.