Luxury Retail Sales Support Pro | Growth & Impact

Tapestry, Inc.; University Park (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail setting in the United States. You will welcome clients, act as a brand ambassador, operate the POS, and support stockflow and merchandising. The role emphasizes exceptional customer service and accurate cash handling.

Applicants should have at least 1 year of retail experience, strong English communication, and a proactive, professional approach to customer interactions. Flexible schedule and fast-paced environment are expected.

Qualifications

• 1+ year of retail experience, preferably luxury retail or service environment.
• Strong communication and customer service skills.
• Excellent English language proficiency and professional appearance.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards where appropriate.
• Receive, process, and organize shipments and transfers; maintain stockroom cleanliness.
• Maintain stock levels and refresh the sales floor with visual merchandising updates.
• Support floor activities and respond to customer requests with confidence.
• Adhere to housekeeping standards and Loss Prevention guidelines.

Skills

Customer service

Communication

English proficiency

Job description

Coach is seeking a Sales Support Associate in a luxury retail setting in the United States. You will welcome clients, act as a brand ambassador, operate the POS, and support stockflow and merchandising. The role emphasizes exceptional customer service and accurate cash handling.

Applicants should have at least 1 year of retail experience, strong English communication, and a proactive, professional approach to customer interactions. Flexible schedule and fast-paced environment are expected.