Senior Sales Support – Luxury Retail

Tapestry, Inc.; United States; On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach is seeking a Sales Support Associate to contribute to a high‑touch customer experience in a luxury retail environment in the United States. You will greet clients, assist with product selections, operate the POS, and help maintain a well‑stocked, organized sales floor.

This role requires strong English communication, a retail mindset, and flexibility to work varied hours, including nights, weekends, and busy periods. Training is provided, with opportunities to grow within the Coach brand.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Combination of education and experience will be considered.
• Knowledge of fashion trends and competition in the marketplace.
• Strong knowledge of cash register systems and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Mobile POS

iPad

Job description

Coach is seeking a Sales Support Associate to contribute to a high‑touch customer experience in a luxury retail environment in the United States. You will greet clients, assist with product selections, operate the POS, and help maintain a well‑stocked, organized sales floor.

This role requires strong English communication, a retail mindset, and flexibility to work varied hours, including nights, weekends, and busy periods. Training is provided, with opportunities to grow within the Coach brand.