Luxury Retail Sales Support Pro

Tapestry, Inc.; Oklahoma City (OK); On-site; USD 2,066,000 - 2,549,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a luxury fashion brand, is seeking a Sales Support Associate to help drive store success. You will greet clients, assist on the sales floor, and ensure impeccable presentation of products while supporting stockroom processes.

You will operate the POS, handle transactions, and maintain accurate cash handling and customer records. Flexibility for evenings, weekends, and peak times is required.

Qualifications

• 1+ years of retail experience (cashier/stock/sales) in luxury environment preferred.
• Strong English language proficiency.
• Knowledge of fashion trends and competition.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and collect customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team/store leadership.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication

Multitasking

Attention to detail

Tools

POS system

Cash register

iPad

Laptop

Mobile POS

Walkie talkie

Price sheets

Job description

Coach, a luxury fashion brand, is seeking a Sales Support Associate to help drive store success. You will greet clients, assist on the sales floor, and ensure impeccable presentation of products while supporting stockroom processes.

You will operate the POS, handle transactions, and maintain accurate cash handling and customer records. Flexibility for evenings, weekends, and peak times is required.