Senior Luxury Retail Sales Support Specialist

Tapestry, Inc.; Deer Park (OH); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in the United States. You will welcome clients, assist at the POS, and maintain a well-organized sales floor with efficient stock flow. The role emphasizes brand ambassador responsibilities and high‑quality customer interactions.

The position requires prior retail experience, knowledge of fashion trends, and the ability to lift up to 25 lbs. A flexible schedule including weekends and holidays is expected.

Qualifications

• 1+ years of retail or luxury service experience.
• Knowledge of fashion trends and competition helps.
• Ability to lift up to 25 lbs and stand for long periods.
• Flexible schedule including nights, weekends and holidays.
• Strong English communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Assist customers at the POS with accuracy and efficiency.
• Maintain a clean, organized sales floor and stockroom.
• Suggest add-on products and capture customer data where allowed.
• Receive, process, and organize shipments and transfers.
• Support merchandising updates and store visuals.

Skills

Customer service

Retail sales

Cash handling

Stock replenishment

Merchandising

Communication

Education

High school diploma

Tools

POS systems

iPad

Job description

Coach is seeking a Sales Support Associate in the United States. You will welcome clients, assist at the POS, and maintain a well-organized sales floor with efficient stock flow. The role emphasizes brand ambassador responsibilities and high‑quality customer interactions.

The position requires prior retail experience, knowledge of fashion trends, and the ability to lift up to 25 lbs. A flexible schedule including weekends and holidays is expected.