Luxury Retail: Sales Support Associate III

kate spade new york; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Columbus to help drive store success through friendly, efficient service at the cash wrap and on the sales floor.

You will welcome clients, operate POS accurately, process shipments, maintain stockroom cleanliness, and support merchandising while upholding Loss Prevention standards and brand integrity.

1+ year retail experience preferred; strong English; comfortable using iPad/Mobile POS; able to work nights, weekends, and peak periods.

Qualifications

• 1+ year retail experience in luxury or high-end environment.
• Strong English communication skills.
• Familiarity with POS systems and basic computer tasks.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Multitasking

Retail experience

Tools

Cash register systems

Mobile POS

iPad / laptop

Walkie talkie

Price release sheets

Job description

Coach is seeking a Sales Support Associate in Columbus to help drive store success through friendly, efficient service at the cash wrap and on the sales floor.

You will welcome clients, operate POS accurately, process shipments, maintain stockroom cleanliness, and support merchandising while upholding Loss Prevention standards and brand integrity.

1+ year retail experience preferred; strong English; comfortable using iPad/Mobile POS; able to work nights, weekends, and peak periods.