Luxury Retail Sales Supervisor - Clienteling & Leadership

rag & bone, Inc.; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Healthcare benefits: medical, dental,

401k

Commissions Program

Job summary

rag & bone, Inc. in Miami seeks a Sales Supervisor to lead a Brickell pop-up for a one-year term with potential for permanency. You will drive sales, mentor Sales Associates, and uphold service standards aligned with our brand values.

You will manage client relationships, partner with Visual Merchandising, and ensure daily operations including opening/closing and policy adherence. A strong customer-service mindset is essential.

Qualifications

• 2+ years of retail experience in a client-centric environment.
• Background in contemporary, premium, or luxury retail.
• Proven ability to meet or exceed sales goals and lead a team.
• Experience with clienteling and building long-term customer relationships.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Clienteling

Team leadership

Store operations

Upselling

Customer service

Tools

POS system

Job description

rag & bone, Inc. in Miami seeks a Sales Supervisor to lead a Brickell pop-up for a one-year term with potential for permanency. You will drive sales, mentor Sales Associates, and uphold service standards aligned with our brand values.

You will manage client relationships, partner with Visual Merchandising, and ensure daily operations including opening/closing and policy adherence. A strong customer-service mindset is essential.