Store Manager, Premium Retail & Client Experience

rag & bone, Inc.; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

401k

Paid Parental Leave

Job summary

rag & bone, Inc. is seeking a Store Manager to represent the brand, drive exceptional customer experiences, and manage Brickell pop-up operations for a one-year term with potential for permanency.

You will coach and develop all associates, align with Visual Merchandising and Buying teams, and lead efforts to maximize top-line sales while upholding rag & bone values. The role requires a minimum of 5 years in specialty retail with 3+ years in a senior leadership position, strong clienteling

Qualifications

• Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
• Strong background in clienteling and customer relationship management, with ability to grow and retain a loyal clientele.
• Hands-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
• Demonstrated success in driving sales, profitability and KPIs.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques and build customer loyalty through clienteling standards and sales interactions.
• Train staff on store operations tasks from register to stockroom and ensure cash handling procedures are followed.
• Oversee payroll procedures and store scheduling to maintain efficiency.
• Recruit, onboard, train and develop all staff to meet store goals.
• Provide regular feedback, coaching and counseling on performance; resolve People issues in collaboration with People Team.

Skills

Clienteling

Team leadership

Sales performance

Retail operations

Payroll management

Scheduling

Job description

rag & bone, Inc. is seeking a Store Manager to represent the brand, drive exceptional customer experiences, and manage Brickell pop-up operations for a one-year term with potential for permanency.

You will coach and develop all associates, align with Visual Merchandising and Buying teams, and lead efforts to maximize top-line sales while upholding rag & bone values. The role requires a minimum of 5 years in specialty retail with 3+ years in a senior leadership position, strong clienteling