Luxury Retail Sales Supervisor & Clienteling Lead

LVMH; California; On-site; USD 40,000 - 60,000; Full time

Job summary

LVMH Group seeks a RIMOWA Sales Supervisor in California, Missouri, responsible for driving sales and enhancing customer service. You'll focus on achieving sales targets, maintaining customer relationships, and ensuring store operational excellence. Ideal candidates have a high school diploma, strong selling and customer service skills, and an ability to work flexible hours, including nights and weekends. Join a dynamic team committed to luxury retail excellence.

Qualifications

• Detail oriented and task focused.
• Ability to work varied hours/days, including nights, weekends, and holidays.
• Ability to lift large boxes up to 25lbs repeatedly.

Responsibilities

• Achieves monthly and annual sales targets.
• Provides superior customer service.
• Understands and adheres to all store operational procedures.

Skills

Selling skills

Customer focus

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

STRENGTHS FOR SUCCESS
• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements
within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS
Sales Generation:
• Achieves monthly and annual sales targets by utilizing in-depth, updated product
knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling and sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service:
• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:
• Understands and adheres to all store operational procedures including, but not
limited to, opening and closing guidelines, inventory display and presentation
guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.