Luxury Retail Sales Specialist: Client Experience

Ralph Lauren Corporation; Town of East Hampton (NY); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Ralph Lauren Corporation is seeking a Sales Professional in New York to deliver exceptional client experiences and exceed sales goals. You will develop and nurture client relationships while expanding interest in Ralph Lauren’s lifestyle brand.

You will greet customers, demonstrate deep product knowledge, and leverage technology for outreach, while representing RL’s standards and driving full-price sales across RL lifestyles.

Qualifications

• Relevant work experience preferred.
• Well-developed written and verbal skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Strong organizational skills and attention to detail is a must.
• Ability to multi-task, work in high pressure environment.
• Self-starter / proactive mindset / passion for learning.
• Positive energy and genuine desire to work with people.
• Proficient in English; other languages a plus.

Responsabilités

• Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
• Elevate in store experience by consistently delivering memorable moments to every customer.
• Maintain customer correspondence to build and enhance relationships and drive sales.
• Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
• Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
• Develop strong product knowledge across the RL Lifestyle catalogues.
• Be well informed about the company history, current events and general information about Ralph Lauren.
• Knowledgeable in current industry trends and technology including familiarity of competition.
• Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
• Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
• Adhere to company policies and procedures at all times.
• Assist with inventory, special events and projects as needed.
• Perform opening and closing store duties as needed.
• Maintain open, professional and ongoing communications with store management, peers and corporate partners.
• Ability to network and socialize with our target customers.

Connaissances

Customer service

Hospitality

Sales skills

Client relationships

Product knowledge

Digital selling

Communication

English proficiency

Outils

Word

Excel

PowerPoint

Workday

Outlook

Description du poste

Ralph Lauren Corporation is seeking a Sales Professional in New York to deliver exceptional client experiences and exceed sales goals. You will develop and nurture client relationships while expanding interest in Ralph Lauren’s lifestyle brand.

You will greet customers, demonstrate deep product knowledge, and leverage technology for outreach, while representing RL’s standards and driving full-price sales across RL lifestyles.