Luxury Retail Sales & Service Associate

Tapestry, Inc.; Monroe (OH); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate for our Ohio Monroe store. You will warmly welcome clients, provide personalized assistance, and help maintain a polished sales floor from receipt to checkout.

You will operate POS, handle stock, and support merchandising while upholding Coach’s brand standards and loss prevention guidelines. Strong English and flexible hours are expected.

Qualifications

• 1+ year of previous retail experience, preferably in luxury.
• Knowledge of fashion trends and market competition.
• Familiarity with cash registers, POS, and basic computer skills (iPad/laptop), and walkie talkie.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work nights, weekends, and peak holiday periods.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information.
• Receive, process, and organize shipments; report discrepancies.
• Maintain stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

English proficiency

Tools

POS systems

Cash handling

iPad / Laptop usage

Job description

Coach, a global fashion house, is seeking a Sales Support Associate for our Ohio Monroe store. You will warmly welcome clients, provide personalized assistance, and help maintain a polished sales floor from receipt to checkout.

You will operate POS, handle stock, and support merchandising while upholding Coach’s brand standards and loss prevention guidelines. Strong English and flexible hours are expected.