Luxury Retail General Manager - Client Experience Leader

Brobston Group; Manhasset (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Brobston Group is seeking a General Manager for its Manhasset boutique to elevate client experiences and drive business performance. You will lead an empowered team, cultivate client relationships, and ensure operational excellence.

Responsibilities include analyzing data to maximize sales, leading client development, coaching staff, and coordinating with planning/merchandising to optimize stock. The role emphasizes Made to Measure training and premium service standards.

Qualifications

• Coaching, leading teams and developing talent.
• Strong focus on client relationships and service
• Data-driven decision making informs actions and strategy.
• Experience with CRM systems and daily data tools.
• Excellent communication, adaptability and strategic thinking.

Responsibilities

• Analyze business data and create action plans to maximize sales and profitability.
• Lead client development, outreach, in-store events, and clienteling activities.
• Coach, recruit, train, and develop the team while setting and communicating sales targets.
• Partner with planning and merchandising teams to optimize product performance and manage stock.
• Oversee store operations, reporting, budgeting, payroll, and compliance.
• Ensure exceptional Made to Measure service and provide product training.

Skills

Coaching

Team leadership

Client relationships

Data-driven decision making

CRM familiarity

Digital tools

Communication skills

Adaptability

Strategic thinking

Tools

CRM systems

Data analytics software

Job description

Brobston Group is seeking a General Manager for its Manhasset boutique to elevate client experiences and drive business performance. You will lead an empowered team, cultivate client relationships, and ensure operational excellence.

Responsibilities include analyzing data to maximize sales, leading client development, coaching staff, and coordinating with planning/merchandising to optimize stock. The role emphasizes Made to Measure training and premium service standards.