Luxury Retail Sales Leader — Clienteling & Growth

Rag & Bone; San Marcos (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

rag & bone is seeking a Sales Supervisor to drive service excellence and store performance in a full-time Texas location. Lead Sales Associates, uphold clienteling standards, and model the brand philosophy in daily operations.

The role emphasizes product knowledge, inventory accuracy, and adherence to company policy, with collaboration across Visual Merchandising and store leadership. A 2+ year client-centric sales background is preferred.

Qualifications

• Minimum 2+ years in a client-centric, sales environment.
• Luxury retail experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Customer service

Clienteling

Sales leadership

Product knowledge

POS transactions

Inventory control

Team leadership

Tools

POS system

Job description

rag & bone is seeking a Sales Supervisor to drive service excellence and store performance in a full-time Texas location. Lead Sales Associates, uphold clienteling standards, and model the brand philosophy in daily operations.

The role emphasizes product knowledge, inventory accuracy, and adherence to company policy, with collaboration across Visual Merchandising and store leadership. A 2+ year client-centric sales background is preferred.