Luxury Retail Sales Lead & Clienteling Expert

rag & bone, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits access

Medical, dental, vision and ancillary

401k

Job summary

rag & bone in Seattle seeks a Sales Supervisor to support store leadership and drive service standards. You will model behavior, coach staff, and help achieve sales goals while maintaining brand integrity on the floor.

Responsibilities include clienteling, product knowledge, inventory control, opening/closing, and collaboration with Visual Merchandising. Excellent communication and a hands-on leadership style are essential.

Qualifications

• 2+ years of retail experience in a client centric, sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions.
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to low inventory shrink and inventory accuracy
• Accurately process Point of Sale transactions
• Act within core values of rag & bone
• Diffuse conflict and escalate to management when necessary
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Retail experience

Clienteling

Sales goals

Team motivation

Tools

POS system

Job description

rag & bone in Seattle seeks a Sales Supervisor to support store leadership and drive service standards. You will model behavior, coach staff, and help achieve sales goals while maintaining brand integrity on the floor.

Responsibilities include clienteling, product knowledge, inventory control, opening/closing, and collaboration with Visual Merchandising. Excellent communication and a hands-on leadership style are essential.