Clienteling-Driven Sales Supervisor – Luxury Retail

Rag & Bone; San Francisco (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Commission Eligible

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits

401k

Paid Parental Leave

Job summary

rag & bone is seeking a Sales Supervisor to lead service standards and support store management. The role ensures customers are attended to and a service-centric floor environment.

It is a full-time position with base pay of $20–$23 per hour, and eligibility for commissions and incentive programs which may raise total compensation. You will demonstrate best-in-class customer service, mentor staff, meet store metrics, grow clientele, and collaborate with Visual Merchandising on floor sets and

Qualifications

• Minimum 2+ prior work experience in a client centric, sales environment.
• Contemporary or luxury retail knowledge preferred, but not required.
• Be original, be authentic.
• Have No Fear — Innovate, solve problems.
• Own Every Decision — Work together, get results.
• Quality Matters — Be disciplined, be competitive.
• Make S**t Happen.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Clienteling standards

Sales interactions

Customer service

Client-centric sales

Job description

rag & bone is seeking a Sales Supervisor to lead service standards and support store management. The role ensures customers are attended to and a service-centric floor environment.

It is a full-time position with base pay of $20–$23 per hour, and eligibility for commissions and incentive programs which may raise total compensation. You will demonstrate best-in-class customer service, mentor staff, meet store metrics, grow clientele, and collaborate with Visual Merchandising on floor sets and