Luxury Retail Assistant Manager: Lead Team & Client Experience

Rag & Bone; Greenwich (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Employee Discount

Parental Leave

Wellness Benefits

Medical Benefits

401k

Job summary

rag & bone Greenwich is seeking an Assistant Store Manager to join the store leadership team. You will oversee operations, enhance customer experiences, and develop supervisors and associates.

You will coach staff, manage payroll and scheduling, and partner with Visual Merchandising and Buying to optimize product assortment while driving sales and store KPIs.

The role emphasizes clienteling, team leadership, and embodying rag & bone brand values in a fast-paced luxury environment.

Qualifications

• 4-6+ years of retail experience in specialty, contemporary, or luxury environments.
• Minimum 1-2 years of management experience.
• Advanced clienteling skills with the ability to build and grow a loyal customer base.
• Proven ability to drive sales performance and achieve store KPIs.
• Strong leadership presence on the sales floor with a hands-on, lead-by-example approach.
• Ability to analyze sales reports, KPIs, and business trends to make informed decisions.

Responsibilities

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
• Ensure cash handling and register procedures are maintained and executed
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Assist in the recruitment, onboarding, training and development of all staff
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Clienteling

Leadership

Sales growth

Staff development

Store operations

Job description

rag & bone Greenwich is seeking an Assistant Store Manager to join the store leadership team. You will oversee operations, enhance customer experiences, and develop supervisors and associates.

You will coach staff, manage payroll and scheduling, and partner with Visual Merchandising and Buying to optimize product assortment while driving sales and store KPIs.

The role emphasizes clienteling, team leadership, and embodying rag & bone brand values in a fast-paced luxury environment.