Luxury Retail Sales Lead & Clienteling Pro

St. John Knits; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

St. John Knits in Houston is seeking a Selling Supervisor to support the Store Manager and drive personal and store sales through clienteling and strategic planning.

You will oversee daily operations, train staff, and ensure high standards of customer service while meeting sales and KPI targets. The role requires 2-5 years of retail experience with a luxury background, a proactive approach to developing clients, and strong knowledge of brand products and trends.

Qualifications

• 2-5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills

Responsibilities

• Assist Store Manager with developing and implementing a strategic plan to achieve store business goals
• Responsible for meeting or exceeding personal sales and KPI goals
• Actively develops new clients and maintains existing clients
• Maintains client book (CRM) and generates sales via appointments, consignment and follow-up
• Captures client data to build relationships and connect with clients
• Demonstrates strong product knowledge and keeps updated on St. John product and fashion trends
• Promotes promotional programs, marketing tools and events to increase business
• Acts as Manager on Duty when Store Manager is unavailable
• Teaches and trains staff in product knowledge, clienteling and relationship selling
• Maintains store cleanliness, organization and visual merchandising standards

Skills

Clienteling

Sales goals

CRM

POS systems

Team leadership

Job description

St. John Knits in Houston is seeking a Selling Supervisor to support the Store Manager and drive personal and store sales through clienteling and strategic planning.

You will oversee daily operations, train staff, and ensure high standards of customer service while meeting sales and KPI targets. The role requires 2-5 years of retail experience with a luxury background, a proactive approach to developing clients, and strong knowledge of brand products and trends.