Luxury Retail Keyholder & Clienteling Pro

St. John Knits; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

St. John Knits is seeking a Key Holder to support store management and the sales team by executing sales plans and daily operational tasks. You will manage client relationships, maintain CRM data, and ensure POS accuracy while upholding brand standards.

The role requires strong product knowledge, the ability to drive store performance, and flexibility to work varied hours to support business needs.

Qualifications

• Luxury retail experience and clienteling ability.
• Strong communication and relationship-building skills.
• Ability to use CRM for client management and follow-ups.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals.
• Actively develops new clients and expands business.
• Maintains client book (CRM) and generates sales via appointments and follow-up.

Skills

Retail sales

Clienteling

CRM

Sales techniques

Tools

POS systems

Job description

St. John Knits is seeking a Key Holder to support store management and the sales team by executing sales plans and daily operational tasks. You will manage client relationships, maintain CRM data, and ensure POS accuracy while upholding brand standards.

The role requires strong product knowledge, the ability to drive store performance, and flexibility to work varied hours to support business needs.