Luxury Retail Key Holder — Clienteling & Sales Expert

ST JOHN KNITS INC; Beverly Hills (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

St. John Knits Inc. seeks a Key Holder to support store management and the team by executing sales plans and daily operations. The role emphasizes achieving sales goals, maintaining client relationships, and upholding brand standards with exceptional customer service.

Ideal candidates have 2-5 years in luxury retail, strong product knowledge, and proficiency with POS systems to ensure accurate transactions and client data entry.

Qualifications

• 2-5 years of retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Outlook and POS systems

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence
• Effectively captures client data to build relationships and follow up with clients
• Communicates and promotes St. John promotional programs, marketing tools and events
• Demonstrates high level of professionalism in communication and teamwork with customers and management
• Opens and closes the store per company standards and compliance
• Resolves client issues efficiently with urgency

Skills

Retail sales

Luxury experience

Clienteling

POS knowledge

Tools

Word

Excel

Outlook

POS systems

Job description

St. John Knits Inc. seeks a Key Holder to support store management and the team by executing sales plans and daily operations. The role emphasizes achieving sales goals, maintaining client relationships, and upholding brand standards with exceptional customer service.

Ideal candidates have 2-5 years in luxury retail, strong product knowledge, and proficiency with POS systems to ensure accurate transactions and client data entry.