Luxury Retail Sales Lead

Zadig&Voltaire; Costa Mesa (CA); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Zadig & Voltaire in South Coast Plaza is seeking a Sales Supervisor to support the GM/AGM, lead daily operations, and drive store performance. You will champion exceptional customer service, ensure brand standards, and mentor the team to meet sales targets.

This role requires a minimum of 2 years in retail sales with at least 1 year as a supervisor, a High School Diploma (associate or bachelor’s degree preferred), and comfort with POS systems, Microsoft Office, and Google Docs.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Minimum of 2 years retail sales and customer service experience.
• Minimum 1 year of experience as a Sales Supervisor.

Responsabilités

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM
• Maintain a strong floor presence to maximize selling opportunities
• Ensure a consistent positive and rewarding client experience
• Deliver personalized customer service in line with brand values and standards
• Support key business initiatives and product launches
• Drive clientele development through customer data collection and relationship-building
• Leverage marketing tools to engage clients and boost sales
• Utilize CRM technology to enhance client journey and experience
• Stay informed and passionate about the luxury fashion industry and market trends
• Ensure the store is clean, organized, and welcoming to customers
• Maintain visual standards and ensure compliance with all company policies

Connaissances

Customer service

Team management

Sales goals

Communication

Multitasking

Attention to detail

Interpersonal skills

POS systems

Microsoft Office

Google Docs

Formation

High School Diploma

Associate or Bachelor's degree preferred

Outils

POS systems

Microsoft Office

Google Docs

Description du poste

Zadig & Voltaire in South Coast Plaza is seeking a Sales Supervisor to support the GM/AGM, lead daily operations, and drive store performance. You will champion exceptional customer service, ensure brand standards, and mentor the team to meet sales targets.

This role requires a minimum of 2 years in retail sales with at least 1 year as a supervisor, a High School Diploma (associate or bachelor’s degree preferred), and comfort with POS systems, Microsoft Office, and Google Docs.