Supervisor

Zadig&Voltaire; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

A luxury fashion brand in California is seeking a Sales Supervisor for their boutique. The ideal candidate will lead the sales team, ensure exceptional customer service, and drive sales performance. Requirements include a high school diploma and at least one year of supervisory experience. The role emphasizes teamwork and proactive engagement with clients, allowing for a vibrant store environment where individuality is celebrated.

Qualifications

• Proven success in meeting performance goals in sales.
• Commitment to delivering exceptional customer service.
• Experience in team management and training.
• Strong verbal and written communication skills.
• Familiarity with retail POS systems.

Responsibilities

• Lead the team to meet and exceed sales targets.
• Deliver personalized customer service in line with brand values.
• Utilize CRM technology to enhance client experience.
• Ensure the store is organized and welcoming to customers.
• Support key business initiatives and product launches.

Skills

Customer/clientele sales

Exceptional customer service

Team management

Communication skills

Retail POS systems familiarity

Proactive mindset

Education

High School Diploma

Associate or Bachelor’s degree

Tools

Microsoft Office

Google Docs

Job description

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms.

Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders’ vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer.

Position Overview

As a Sales Supervisor at Zadig & Voltaire's Century City boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development.

Key Responsibilities

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM
• Maintain a strong floor presence to maximize selling opportunities
• Ensure a consistent positive and rewarding client experience
• Deliver personalized customer service in line with brand values and standards
• Support key business initiatives and product launches
• Drive clientele development through customer data collection and relationship-building
• Leverage marketing tools to engage clients and boost sales
• Utilize CRM technology to enhance client journey and experience
• Stay informed and passionate about the luxury fashion industry and market trends
• Ensure the store is clean, organized, and welcoming to customers
• Maintain visual standards and ensure compliance with all company policies

Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to

support business operations and team success.

Requirements

• Proven success in customer/clientele sales and meeting performance goals
• Commitment to delivering exceptional customer service and exceeding expectations

Leadership & Operations

• Experience in team management, training, and performance techniques
• Ability to manage priorities, multitask, and maintain attention to detail
• Strong verbal and written communication and interpersonal skills

Technical Skills

• Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs
• Comfortable using technology to support sales and enhance customer service

Personal Attributes

• Passion for the contemporary / luxury fashion
• Positive, proactive, and collaborative mindset
• Flexible, responsible, and self-motivated

Education & Experience

• High School Diploma required; Associate or Bachelor’s degree preferred
• Minimum 1 year of experience as a Sales Supervisor