Luxury Retail General Manager — Lead Store Performance

Zadig&Voltaire; Costa Mesa (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Zadig & Voltaire is seeking a motivated individual to temporarily join our Retail Management team at the Bloomingdale's South Coast Plaza location. The General Manager will oversee all aspects of high-volume retail operations, drive sales targets, and ensure exceptional customer service.

The role emphasizes leadership, merchandising standards, and team development to sustain a premium luxury client experience in a busy luxury department store environment.

Qualifications

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• Superior customer service skills. A proactive, hands-on approach with a keen sense of urgency.

Responsibilities

• Ensure the store operates seamlessly and efficiently.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Maintain clear communication lines with the sales team and corporate office.
• Lead the sales team and apply product knowledge to assist customers.

Skills

Customer service

Leadership

Sales analysis

Communication

Problem solving

Organization

Team management

Job description

Zadig & Voltaire is seeking a motivated individual to temporarily join our Retail Management team at the Bloomingdale's South Coast Plaza location. The General Manager will oversee all aspects of high-volume retail operations, drive sales targets, and ensure exceptional customer service.

The role emphasizes leadership, merchandising standards, and team development to sustain a premium luxury client experience in a busy luxury department store environment.