General Manager

Zadig&Voltaire; Costa Mesa (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Zadig & Voltaire is seeking a motivated individual to temporarily join our Retail Management team at the Bloomingdale's South Coast Plaza location. The General Manager will oversee all aspects of high-volume retail operations, drive sales targets, and ensure exceptional customer service.

The role emphasizes leadership, merchandising standards, and team development to sustain a premium luxury client experience in a busy luxury department store environment.

Qualifications

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• Superior customer service skills. A proactive, hands-on approach with a keen sense of urgency.

Responsibilities

• Ensure the store operates seamlessly and efficiently.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Maintain clear communication lines with the sales team and corporate office.
• Lead the sales team and apply product knowledge to assist customers.

Skills

Customer service

Leadership

Sales analysis

Communication

Problem solving

Organization

Team management

Job description

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective, offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms. Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders’ vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer

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About the Role

We are seeking a motivated individual to temporarily join our Retail Management team in our Bloomingdale's South Coast Plaza location. Our General Manager will be responsible for the clientele-driven, high-volume, highly visible Century City Mall location. In this role, the GM is responsible for overseeing all aspects of the retail operations, ensuring that the store meets its sales targets and provides excellent customer service. Additional responsibilities include, but are not limited to, maintaining high operational standards, exceeding merchandising goals, meeting sales objectives, building a highly motivated team, and enhancing associates’ skills and clientele base.

Responsibilities

• Ensure the store operates seamlessly and effici
• ently.Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brandimage.
• Maintain clear communication lines with the sales team and corporate office.
• Act as a leader to the sales team.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience without overwhelming them.
• Establish, meet, and exceed sales and performance goals.
• Seek out top talent for the sales team through networking and recruiting.
• Foster a positive and energetic atmosphere while maintaining a professional work environment.

Qualifications

Required Skills

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, particularly under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• Superior customer service skills.A proactive, hands-on approach with a keen sense of urgency to meet business demands.

Preferred Skills

• Minimum 6 years’ experience in a luxury retail store
• environment.Minimum 3 years of luxury/retail Management.

Equal Opportunity Statement

Zadig & Voltaire is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to any legally protected status. We are committed to fostering a diverse, equitable, and inclusive workplace.