Luxury Retail General Manager - Lead a High-Impact Team

Zadig&Voltaire; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Zadig & Voltaire in Los Angeles is seeking a General Manager for a Bloomingdale’s Century City location to lead a high‑volume, client‑driven store. You will drive sales targets, coach a motivated team, and ensure superior customer service while upholding brand standards and visual merchandising excellence.

The role requires extensive luxury retail experience, strong leadership, and the ability to analyze performance data.

Qualifications

• Luxury retail leadership experience is expected.
• Strong leadership and customer service mindset essential.
• Ability to analyze sales data and develop strategies.
• Experience training and developing store staff.

Responsibilities

• Ensure the store operates seamlessly and efficiently.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Act as a leader to the sales team.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience without overwhelming them.
• Establish, meet, and exceed sales and performance goals.
• Seek out top talent for the sales team through networking and recruiting.
• Foster a positive and energetic atmosphere while maintaining a professional work environment.

Skills

Leadership

Communication

Sales Analysis

Customer Service

Training & Development

Organizational Skills

Job description

Zadig & Voltaire in Los Angeles is seeking a General Manager for a Bloomingdale’s Century City location to lead a high‑volume, client‑driven store. You will drive sales targets, coach a motivated team, and ensure superior customer service while upholding brand standards and visual merchandising excellence.

The role requires extensive luxury retail experience, strong leadership, and the ability to analyze performance data.